Freelance and Virtual Services Offered
Administrative Support
Supports the general administrative functions of a wide variety of academic or administrative units including answering phones, greeting/referring/assisting visitors, customers, staff, or others, preparing documents and reports, compiling records, scheduling meetings, organizing and maintaining information, coordinating calendars, analyzing data including budgetary expenditures, and providing general office support.
Customer Support
Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. Resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Project Management
Activity planning, organizing a project team to perform work, delegating the teams, controlling time management, managing deliverables, monitor progress, establish regular meetings, communicate a vision with the team, managing reports .
Oversees a company’s interactions with the public through implementing content strategies on social media platforms. Their duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
Data and Research
Responsible for the research and management of data relevant to an organization, ensuring quality, completeness, and integrity, to enhance day-to-day operations and improved accuracy and efficiency in data processes, or to aid decision-making.
Personal Assistant
Works with senior staff to provide one-to-one support. Typically PAs support senior managers by offering administrative help such as monitoring a manager’s email, drafting communications on their behalf, planning and organizing meetings and their travel.